My name is Terrence Brown and I wanted to take a little of your time to let you know how grateful I am with the service provided to my family and I during the recent loss of my mother. The help that has been provided through the entire ordeal has definitely been appreciated. From shortly before her death to months after her passing, the service provided has been professional.
I would like to personally recognize 3 people for their help during the process. First, I would like to thank Mr. Vincent Sanders. When I initially contacted him regarding my mother's rapid declining health, he immediately showed empathy and gave me practical suggestions regarding some preliminary steps. Then, he put me in touch with Mr. Bobby Brown to help with some pre-planning. Mr. Brown was extremely professional and gave me a number of options to share with my family. The information was useful even if we had decided not to use Small's. When she passed a couple of days later, we were able to make most of our decisions based on everything Mr. Brown had provided.
On the day of the funeral, Mr. Sanders continued to display the utmost professionalism as he transported our family to the service and to Semmes for the repast. Since the funeral, he has continued to check in to see if we needed anything and referred to me other staff members to assist with post-funeral needs. After the funeral, I still needed Small's assistance and that's where Mr. Desi Corley came in. There were still some insurance matters that needed to be settled with the help of calls and documentation that needed to come from Small's. Mr. Corley went above and beyond to provide these additional services. He places calls and did some research for me so that I could complete the necessary paperwork. Then again, 3 months later when more paperwork was needed Mr. Corley came to the rescue and handled the matter promptly.
I have worked and continue to work in employment where quality customer service is a must and ofter overlooked and under-recognized. I could not let this opportunity pass to show my gratitude for the quality service provided by these 3 professionals. Thank you to Small's for your quality service, with a special Thank You for Mr. Sanders, Mr. Corley and Mr. Brown. I will gladly refer anyone in need of bereavement services to Small's and should I need the services again, Small's will be my first and only choice.